If you're looking to return or exchange your order, we're here to help! You can return or exchange new, unworn, ties with original packaging, within 30 days of purchase date. After 30 days but before 60 days we offer store credit. No returns or exchanges on ties with odors or pet hair on them. The customer is responsible for return shipping and $1 per tie restocking fee. You can return your product for a different product, or a refund to the original payment method. Shoot us an email at firstname.lastname@example.org to start your return or for more information. (Order number is required).